In how many days can I easily return the product I purchased?

You can easily return a product you purchased from irsad.com.tr within 14 days without giving an excuse and without paying return shipping fees. For more information about return procedures, we recommend that you review our help articles titled "Return Procedures" .

How can I reach customer service?

Our customer service department responds to your questions as quickly as possible 24 hours a day, 7 days a week.

For any problems that cannot be resolved by e-mail, you can call our call center at 0212 635 95 62 every day between 09.00 - 18.00.

Are user comments included on your site?

On our product pages, there is a "Product Comments" section next to the product descriptions. When you click on the "Product Comments" box, you can see the comments and ratings made about the product you are interested in.

The comments made by users who have previously purchased that product from irsad.com.tr are important to give you an idea while shopping. We especially recommend that you pay attention to unbiased comments regarding product benefits.

Am I safe when shopping with credit card?

irsad.com.tr uses the latest technologies and the best service providers for your security when purchasing by credit card. There is a switch at the bottom of your browser on every page where you enter your personal information. This key indicates that any information you send with your browser cannot be seen by third parties. Moreover; High security standards apply to all purchases you make from our site. Thanks to EV SSL Security Certificate, RapidSSL CA and 3D Secure services, you can shop freely on our site without risking your security.

Is a credit card security check required?

The security of your personal information is one of the most important issues for us. For this reason, when you shop with a credit card, you may sometimes be asked to confirm your order verbally from the bank. In such a case, your bank will contact you from your registered information and receive order confirmation over the phone. For this reason, we recommend that you keep your personal information registered in your bank up to date. Don't forget! If your phone number cannot be reached during the security check, your order may be cancelled. You must make sure that the phone number you provide when signing up to irsad.com.tr is correct. Because your e-mail address and phone number are used for all kinds of information about your order.

What is 3D Secure?

3D Secure is an authentication system developed by card companies to ensure the security of online shopping. It is also known as the credit card verification process with a password for online purchases. The application used for Visa Credit Card is called "Verified by Visa" and the one for MasterCard is called "SecureCode" .

Why is 3D Secure safe?

In order for the purchase made through the 3D Secure system to be considered valid; The card holder must confirm the transaction with a special payment password given to him/her by the bank. Even if your credit card number is known to others, you can shop safely online because only you have your password.